Privacy Policy

Our Commitment to Your Privacy

At PlankNRail Queen Creek Decks, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We only collect information necessary to provide you with excellent service and we never sell your personal data to third parties.

Information We Collect

We collect information that you voluntarily provide to us when you request a quote, contact us, or use our services. This may include:

• Your name and contact information (email address, phone number, mailing address)
• Property address where services will be performed
• Project details and preferences
• Payment information when you hire us for services
• Communication records between you and our team

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages you visit. This helps us improve your experience and understand how visitors use our site.

How We Use Your Information

We use the information we collect to:

• Provide you with quotes and estimates for deck services
• Schedule and complete your deck project
• Communicate with you about your project
• Process payments and maintain financial records
• Send you updates about your project status
• Improve our services and website functionality
• Respond to your questions and customer service requests
• Comply with legal obligations and resolve disputes

We will never use your information for purposes unrelated to providing our deck building services unless we have your explicit consent.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: We work with trusted companies that help us operate our business, such as payment processors and scheduling software. These companies only access information needed to perform their services and are required to keep your information confidential.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if necessary to protect our rights or the safety of others.
• Business Transfers: If our company is sold or merged with another business, your information may be transferred to the new owners.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may limit some website functionality.

We may also use analytics services to track website traffic and user behavior. This information is aggregated and does not identify you personally.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure data storage, encrypted communications, and limited employee access to personal data.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Project records are typically maintained for seven years for warranty and tax purposes. Contact information may be retained until you request its removal.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Object to certain types of data processing

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: